Trc20 Privacy Policy — How We Protect Your Information
Trc20 is committed to protecting the privacy of every user. This Privacy Policy explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
What information does trc20 collect?
Trc20 collects various types of information to ensure a secure, personalised, and smoothly functioning service for all users in Malaysia. The information collected includes:
- Account Information: Full name, email address, phone number, date of birth, and the password set at registration. This information is required to verify your identity and enable access to your account.
- Device & Browser Information: Device type, operating system, web browser type, IP address, and language settings. This data helps us optimise the mobile experience, particularly for Android and iOS users in Malaysia.
- Payment Information: Details relating to deposits and withdrawals in MYR (RM), including bank account holder names and account numbers stored in encrypted format. Full card numbers are not stored directly in our systems.
- Usage Data: Records of in-platform activity such as games played, access times, betting history, and interactions with platform features.
- Cookies and Tracking Data: Session information and user preferences stored via browser cookies to enhance your navigation experience.
How is this information used?
Information collected by trc20 is used solely for purposes related to the provision, improvement, and security of the platform's services. Specifically, your information is used to:
- Verifying identity and processing new account registrations;
- Processing MYR deposits and withdrawals securely via FPX, Touch 'n Go eWallet, and bank transfer channels;
- Sending important account notifications such as transaction confirmations, password changes, and VIP status updates;
- Personalising platform content based on your preferences and gaming history;
- Detecting and preventing fraudulent activity or account misuse;
- Complying with applicable legal and regulatory requirements in Malaysia.
Trc20 does not use your personal information for third-party advertising purposes without your consent.
Cookies and tracking — how do they work on this platform?
Trc20 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you access the platform.
The types of cookies used include:
- Session Cookies: Used to maintain your login session while browsing the platform. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saving your language settings and display preferences so you don't have to reconfigure them each time you access the platform.
- Analytics Cookies: Collecting anonymised data on how users interact with the platform to help us identify areas for improvement.
You can control or block cookies through your web browser settings. Please note, however, that blocking certain cookies may affect the functionality of some trc20 platform features.
Data security and third-party sharing
Data Storage & Security
All trc20 user data is stored on servers protected by SSL encryption and multi-layered security measures. Access to user data is strictly limited to authorised personnel with a legitimate work need. Payment data is stored in encrypted format and cannot be accessed in its original form by any individual.
Trc20 retains user data for as long as necessary to fulfil the purposes outlined in this policy or as required under applicable Malaysian law.
Third-Party Sharing
Trc20 does not sell, rent, or disclose user personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
- To payment service providers (such as the FPX gateway) as required to process financial transactions in MYR;
- To regulatory authorities or law enforcement agencies when required by court order or applicable Malaysian law;
- In situations where disclosure is necessary to protect the safety of other users or to prevent fraud.
All third parties involved in processing trc20 data are required to comply with strict security standards and are not permitted to use that data for any other purpose.
Your rights as a user and how to contact us
User Rights
As a registered trc20 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time;
- Right to Correction: If your information is inaccurate or out of date, you have the right to request a correction via the account profile section or by contacting customer support;
- Right to Deletion: You may request the deletion of your personal data, subject to applicable legal requirements and any active agreements.
Privacy Policy Updates
Trc20 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via account notifications. Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
How to Contact Us
For any enquiries regarding this Privacy Policy, your data rights, or to submit a request relating to your personal information, please reach out to the trc20 team via:
Email: [email protected]
You may also refer to the FAQ for general guidance on privacy and account security.
Your trust is our priority
Sign up for a trc20 account with confidence — your data is fully protected. Visit the FAQ section for more details on account security.