Trc20 Responsible Gaming — Play Healthy, Have Fun Safely
Trc20 believes online entertainment should be fun, safe, and in control. This page provides guidance, self-control tools, and support information to help you play wisely and responsibly.
What is trc20's commitment to responsible gaming?
Trc20 takes responsible gaming seriously. We believe every user deserves to enjoy online entertainment in a safe, fair, and controlled environment. It is our responsibility to provide the tools, information, and support users need to make informed decisions about their gaming activity.
Trc20 is built on the principle that gaming should remain purely a source of entertainment — not a way to generate income, escape from problems, or resolve financial difficulties. We encourage all users to set clear limits and stick to them with discipline.
We work with various parties to ensure this platform is not misused and always operates within responsible boundaries for all users in Malaysia.
How do you identify signs of risky behaviour?
Recognising early warning signs is an important first step in protecting yourself. Some signs to watch out for include:
- Finding it hard to stop playing even when you had planned to;
- Using money set aside for everyday needs such as bills, food, or transport for gaming purposes;
- Hiding gaming activity from family members or close friends;
- Feeling anxious, irritable, or low when unable to play;
- Chasing losses by continuing to play even as the situation gets worse;
- Neglecting work, family, or social responsibilities due to excessive time spent gaming;
- Borrowing money or selling assets to fund gambling.
If you recognise one or more of the signs above in yourself or someone you care about, please act now. Seeking help is a sign of strength, not weakness.
How to set effective time and budget limits
Setting limits is one of the most effective ways to keep gaming enjoyable and prevent it from affecting your daily life. trc20 encourages all users to practise the following steps:
Budget Limit
Decide how much money in MYR (RM) you are comfortable losing before you start a gaming session. Think of this amount as the cost of entertainment — just like buying a movie ticket or going out for dinner. Never exceed the amount you have set, even if you are feeling lucky.
Time Limit
Set a suitable duration for each gaming session. Use a timer or reminders on your phone. Take at least a 15-minute break every hour and make sure gaming does not cut into your sleep, work, or family time.
Review Regularly
Review your limits every month. If you find your current limits are too low or too lenient, adjust them to reflect your needs. Being honest with yourself is the key to a healthy and sustainable gaming experience.
Self-control tools available to trc20 users
Users can set daily, weekly, or monthly deposit limits through their account settings. These limits are enforced automatically and help you stay in control of your spending in RM.
If you need a temporary break from the platform, a cooling-off option is available. During this period, your account will be temporarily suspended for the duration you choose.
For users who need more serious support, the self-exclusion option allows you to request a block from accessing the platform for an extended period. Contact support for assistance.
To activate any of the above features, please contact the trc20 support team via email at [email protected] or visit the FAQ.
Underage protection and life balance
Child and Youth Protection
Trc20 is an online entertainment platform intended solely for individuals aged 18 and above. We take firm measures to prevent underage access, including an age verification process during account registration.
If you have children or teenagers at home, we encourage you to use parental control software on shared devices, keep your login credentials secure, and never share your account with anyone underage.
Maintaining Life Balance
Online gaming should be one of many leisure activities in your life — not the only one. trc20 encourages users to maintain a healthy balance between gaming and other activities such as sports, spending time with family, building a career, and pursuing personal hobbies.
If you feel that gambling is starting to take over your daily life, don't hesitate to take a break and seek the support you need. Remember — your mental and physical well-being is worth far more than any winnings.
Where can you get professional help when needed?
Trc20 understands that some users may need support beyond what the platform provides. If you or someone you know is struggling with excessive gaming, we strongly encourage you to seek professional help right away.
Steps you can take include:
- Talk to someone you trust — Share how you feel with a trusted family member or close friend. Social support plays a vital role in the recovery process;
- Speak to a doctor or counsellor — A mental health professional can help you understand the root cause of the problem and build effective strategies to overcome excessive gaming habits;
- Contact helpline — In Malaysia, several mental health support lines are available, including Talian Kasih 15999, which operates 24 hours a day;
- Get trc20 support — Our support team is ready to help you activate deposit limits, a cooling-off period, or self-exclusion. Reach us at [email protected].
There is no shame in asking for help. Taking that first step toward support is the smartest decision you can make. trc20 is here to help you every step of the way.